When I’m speaking with a prospective client, one of my favorite moments in the conversation is when we get to the Account Setup & Training part. It never fails – As soon as we head down this path, I can see the trepidation in their eyes. They start to withdraw. They cross their arms and lean away. Their eyes widen & their cheeks flush. And, rightfully so. For as easy as software can make our lives, the setup & training aspect is, more often than not, hell. Of course, this is all just a product of poorly conceived & built software.
With decades of experience in software (not only as builders & managers, but as every day users), my team and I fully understand this pain and made it our goal to avoid it at all costs when we built tend.ly. Said another way – We focused on creating a beautiful, powerful, easy to use app so that adoption would not suffer, but, rather, flourish.
We also understand how intimidating it can be to learn & implement new software or apps, and, in turn new ways of doing things. We know this is especially true for individuals that work in industries that are not inherently tech driven or dependent. And, of course, this challenge is exacerbated by the possibility of varying technological exposure levels due to generational considerations. So, the tend.ly team has focused on making the entire implementation and training process as simple and as non-intimidating as possible. Bolstered by an easy to use, intuitive app, we’ve developed a training methodology that allows us to easily and quickly teach any and every staff member, regardless of their technical aptitude.
[FULL DISCLOSURE: I used my parents as guinea pigs while we developed our training methodology and, while my 4 year old still has to show them how to use Youtube, I’m happy to report that they are both exceptionally proficient at using tend.ly!]
So, what does all of this effort, both when it comes to designing & building the app and creating a training program mean? It means that it only takes about 1 1/2 hours to get an average sized center’s account set up and their staff trained. And, once a center’s staff has been trained, it takes around 30 minutes of use, at most, before they are 100% comfortable using it. That’s it.
The idea, of course, is that with a minimum time investment across your center, you can reap substantial benefits and experience exceptional value, which, at the end of the day, is what we hang our hats on.